FREQUENTLY ASKED QUESTIONS

1) Visa Mastters? Do I need a visa to visit Vietnam, Cambodia, Laos, Myanmar, Thailand?

Vietnam visa:
You must have a Vietnam visa stamp or a Vietnam visa on arrival pre-approved letter beforehand.  You can get a tourist visa stamp  from any Vietnam embassy or consulate office to your country or a Vietnam visa on arrival pre-approved letter on arrival in the Vietnam International Airport, Vietnam International Check-point.  This visa is valid for 30 days and can be extended  while you are in Vietnam. The visa stamp fee is from US$ 25

Vietnam Visa On Arrival with Insight Asia Travel
Save your time and money with us.

1 – Send us the below information
+ Full name – The same as in passport
+ Date of birth
+ Nationality
+ Passport number
+ Date of arrival
+ Type of Visa

2 – Within 2-3 working days
+ Get visa approval letter via email – It is complimentary
+ Print out the visa approval letter
+ Prepare 2 passport sized photos 4x6cm
+ Prepare an amount of USD for stamping fee
+ Show the the visa approval letter at the flight departure check-in

3. Visa stamped upon arrival Vietnam Airports
+ Present passport, visa approval letter, 2 passport sized photos 4x6cm, Entry-and-Exit Form to the Immigration Officer at the Visa On Arrival Counter
+ Pay visa stamp fee & get your visa stamped.

4. Vietnam e-via:
Citizens of 40 countries will be able to apply for 30-day, single-entry e-visa:
1. Azerbaijan 2. Argentina 3. Armenia 4. Ireland 5. Poland 6. Belarus 7. Bulgaria 8. Brunei 9. South Korea 10. Germany 11. Chile 12. Colombia 13. Czech Republic 14. Cuba 15. Denmark 16. Timor Leste 17. United States of America 18. Hungary 19. Greece 20. Italy 21. Kazakhstan 22. Russia 23. United Kingdom 24. Luxembourg 25. Myanmar 26. Mongolia 27. Japan 28. Panama 29. Peru 30. Finland 31. France 32. The Philippines 33. Romania 34. Spain 35. Sweden 36. China (not applicable to Chinese e-passport holders) 37. Uruguay 38. Venezuela 39. Norway 40. Slovakia.

+ Access the websites to apply for e-visa: http://www.xuatnhapcanh.gov.vn  or http://www.immigration.gov.vn

5. Vietnam visa exemption

  • Citizens from countries: Kingdom of Great Britain, Republic of France, Federal Republic of Germany, Kingdom of Spain and Republic of Italy Japan, Korea, Norway, Finland, Denmark, Sweden, and Russia when they come to Vietnam with the time limit of stay in Vietnam NOT exceeding over 15 days.
  • Citizens from 9 countries in ASEAN with the time limit of stay in Vietnam as of: Philippines NOT exceeding over 15 days ; Thailand, Malaysia, Singaore, Indonesia, Campuchia, Laos NOT exceeding over 30 days.
  • All foreigners come to Phu Quoc Island – Vietnam with the time limit of stay in Vietnam NOT exceeding over 15 days.

Cambodia & Laos Visa On Arrival
All foreign visitors are now able to obtain the Cambodia visa upon arrival at the airport. Just prepare the following documents:

  • Passport (validity of more than six months balance at time of entry)
  • One passport photo (4×6 cm)
  • US$ 30 cash for tourist visa fee (Paid directly to the Immigration Office)

Myanmar Visa
All foreign visitors need to get a visa before you travel. Clients should apply at the nearest Myanmar Embassy or Consulate well in advance of travelling. Myanmar eVisa now available at: http://www.evisa.moip.gov.mm/NewApplication.aspx

2) Do my tour is private ?

Yes, your tour is private and for your group only. Almost services provided are private as private guide, private car, private day-boat trip. You can enjoy the very flexilbility of the day by day schedule.  You are really master of the tour.

3) How do I book my tours online with you?

Just click on the ” Book Now “, complete the form and send to us. Please do not forget to add your date of travel and your booked international arrival flight and international departure flight.  As soon as we receive your request, we will process all the concerned services and send you the Confirmed Services Voucher / Agreement in details within 24 hours.

4) What if the mentioned room type or the mentioned hotel for tour is not available?

In case the mentioned room type is not available, your room will be upgraded to the next higher catagory automatically. In case the mentioned hotel is fully booked, our travel expert will contact you via e-mail to inform and suggest you the best alternative hotel as the same category as the mentioned hotel for your trip. In case your all the hotels by your tour type are not available, we will suggest you tyhe next hotel category, inform you the surcharge if any or work together with you until we both have the best choice. All these change will be reconfirmed in the Final Confirmation Voucher / Agreement.

5) What happens to my tour if my flight is delayed?

Please inform us immediately by phone to the hotline support number or by email. We will contact all suppliers to fix the problem and try our best to assure that your trip will be kept  originally and lessen any changes or fee occurred or applied by the services suppilers’s policies.

6) It's reliable to book online ? What credit cards are accepted ?

Our Online Booking System is the representative of the Master Card Internet Gateway Service (MiGS) in Vietnam. OnePAY – MiGS payment system meet PCI Data Security Standard of PCI Security Standards Council. OnePAY – MiGS payment system also joins Verified by Visa Program, MasterCard SecureCode Program and J/Secure Program. We accept Visa and Master credit cards and AMEX. No bank transaction fee applied.

7) What is The Confirmed Services Voucher/Agreement?

After all the concerned services of your tour are well arranged, we will send you The Confirmed Services Voucher/Agreement with the booking code and other travel documents such as the internal flight e-ticket, visa letter…if any. This voucher is formally considered and acted as the Services Agreement between you and our company. Kindly print this voucher and present when you meet your guide upon airport arrival.

8) Prices - Deposit - Full Payment.

  • All services are operated on the pre- paid basis
  • All prices are in US dollar and per person. Twin sharing basic. Client who stays in a single room must pay the single supplement.
  • Amount of deposit  of 15% total price  per group is requested upon “Book Online” form completed and sent.
  • The outstanding balance will be requested to settle 45 days prior to the tour departure date and can be by creditcard or bank transfer.
  • In case the tour is within 45 days prior to the departure, full payment is requested.

9) Children policies ?

  • Maximum 1- 2 children can share room with parents
  • Children under 2 years old are free of charge. Shared bed with parents.
  • Children from 2-6 years old will be charge 50% of adult price. Shared bed with parents.
  • Children from 7-12 years old will be charge 75% of adult price, stay in extra bed and shared room with parents.
  • In fact, we always have the best policies for children. Please contact us for the best offer for your children

10) What is the Type of Tour ?

The Type of Tours are mostly based on the category of  hotel accommodation offered for tour.

  • Superior Class: based on the International Standard 3-star hotels
  • First Class:  based on the International Standard 4-star hotels
  • Deluxe Class: based on the International Standard 5-star hotel
  • Luxury Class: based on the International Standard  Deluxe 5-star hotels

11) What are the type of room ? Check-in and Check-out

  • Single room : Accommodate one person only.
  • Double room: Accommodate two people only. The room contains one queen bed or king size bed.
  • Twin room: Accommodate two people only. The room contains two single beds
  • Tripler room : Accommodate three people only. The room will contain either one double bed queen and one single bed or one double bed and one extra bed.
  • The normal policy of hotels for check-in is after 14:00 and check-out  before 12:00h
  • Early check-in or late check-out is subject to available. An extra charge is applied.

12) What meal is included ? What is the restaurant like? Vegetarian food?

  • Breakfasts are included in the hotel. Others meals are included as stated in the itinerary. (B: breakast ; L: lunch; D: dinner)
  • Food is one of the most exciting parts of travel. Your meals are set menu basic and at the selected local restaurants. We d’love to offer you our world wide famous cuisine as much as possible.
  • You can have vegetarian food, just let us know at time of booking.

13) Safety of Travel ?

Generally it is safe travelling in Indochina. Clients assure of hassle-free and easy to travel throughout these destinations.

14) Do you recommend a Travel Insurance?

Travel insurance is compulsory for all travellers and should be taken out at the time of booking.  Your travel insurance must provide cover against personal accident, death, medical expenses, emergency repatriation and personal liability. You must provide proof of your travel insurance on the first day of your trip.

15) Cars/Mini van / Coach?

All motor vehicles used for overland trips are modern and air-conditioned,  ranging from a car to a 45-seat coach. This is private and for your group only, no one else.

  • 4-seat car: 1 or 2 passengers
  • 16-seat van: 3-6 passengers
  • 30-35 seat coach: 7-15 passengers
  • 45-seat coach: 16-35 passaengers

16) Who can I contact if I need immediate help?

All contact information are mentioned in the Final Confirmation Voucher/Agreement. Please contact your tour guide first. In case it failed, please can contact our Customer Service Manager 24/7 hotline.

HEAD OFFICE

Address: No. 1 Do Hanh Street
Ha Noi, Vietnam
Tel: (84-24) 3 9334 647
Fax: (84-24) 3 9334 636
Email: info@insightasiatravel.com

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© Copyright 2017 Insight Asia Travel

International Tour Operator License : 01-572 / 2015 / TCDL - GPLHQT